Reference

What Applies to Your pk33 Account

These terms set out the rules for using pk33 — your account, your wallet transactions through bKash, Nagad, or Rocket, and your access to our lobby.

Account eligibility rulesbKash, Nagad, Rocket wallet termsBangladesh-region access conditionsData and privacy policyAccount security obligations
pk33 What Applies to Your pk33 Account
CONTACT AND QUERIES

Reach Us About Policy Questions

If something in these terms is unclear, or you need to act on your account rights — requesting data, disputing a transaction, or raising a concern — our support team handles policy queries through the channels below. Response times vary by channel; live chat is the fastest path for urgent account issues.

Live Chat Open the chat widget from any page in our lobby. Live chat is the fastest route for account access and wallet query questions.
Email Support Send policy or data-related queries to our support address. Include your account reference so we can locate your record quickly.
Account Help Centre The help section inside your account covers common policy questions, transaction history steps, and how to request account changes.
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data — login credentials, wallet references, transaction history — is stored with encryption in place. We do not share your personal details with third parties outside the scope needed to process bKash, Nagad, or Rocket transactions and to meet our legal obligations. You can request a copy of the data we hold on your account, ask us to correct inaccurate information, or request closure through our support channel. Account retention periods apply after closure; we hold transaction records for the period required under applicable policy. Cookies on pk33 are used for session management and security, not for third-party ad targeting.

Encrypted Storage

Account credentials and wallet references are encrypted at rest. Access to your account data inside our systems is restricted to authorised staff only.

Data Requests

You can ask for a copy of your account data or request corrections at any time. Submit the request through email support with your account reference attached.

Cookie Policy

We use session cookies to keep your login active across your mobile browser and desktop. No third-party tracking cookies are placed without your notice.

Retention and Closure

When you close your account, transaction records are retained for the period our policy requires. We will confirm the retention window at the point of closure.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms work in practice. If yours is not here, contact us through live chat or email.

Yes. Access to pk33 depends on the laws that apply in your location and eligible region. We do not make that determination for you — check what local law permits before opening an account.

No. Accounts are personal and non-transferable. We will close any account that appears to be shared or operated by someone other than the registered account holder.

Raise the dispute through live chat or email support within the period shown in your transaction history. Include your wallet reference and the date of the transaction.

We hold your registration details, wallet references, and transaction records. You can request a full copy by contacting email support with your account reference.

Contact our support team through live chat or email. We will confirm any outstanding balance, complete the verification step, and confirm the data retention period that follows closure.

We may update these terms. The version in effect at the time of your account activity is the one that applies. Check this page for the current version before transacting.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.