Reference

What You Agree to When You Use pk33

These terms set out the rules between you and pk33 when you open an account, make deposits through bKash, Nagad or Rocket, and use any part of the platform.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms updated with notice
pk33 What You Agree to When You Use pk33
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available to help. You can reach us through the channels below — have your account details ready so we can respond quickly.

Team online

Live Chat

Open the chat widget from any page on pk33. Describe your terms query and our team will respond directly in the conversation.

Email Support

Send your question to our support address. Include your registered mobile number so we can locate your account and reply promptly.

Help Centre

Our help pages cover common account and terms questions. Search by topic or browse the account rules section for quick answers.

ACCOUNT INTEGRITY

How We Protect Your Account and Data

We take account security and fair use seriously. Here is how we handle the key areas that matter to you under these terms.

Data Handling

We collect only the information needed to operate your account — your mobile number, wallet details for bKash, Nagad or Rocket, and transaction records. We do not sell your data to third parties.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Retention Policy

We keep account and transaction records for as long as required by applicable regulations in your region. You can request a summary of your data by contacting support.

Requesting Changes

To update your registered mobile number or linked wallet, submit a request through live chat with identity verification. Changes take effect after our team confirms the update.

Common Questions About These Terms

Here are the questions we hear most often about how these terms work in practice.

These terms apply to anyone who opens an account on pk33 and uses the platform, including making deposits via bKash, Nagad or Rocket. Eligibility depends on your local law and the regions we serve.

We may update these terms at any time. We will post the revised version on this page. Continuing to use your account after the update means you accept the new terms.

We may suspend or close your account if you breach these terms — for example by operating multiple accounts or sharing login credentials. Pending withdrawals are reviewed case by case.

Contact our support team via live chat first. Provide your account details and the transaction reference. We aim to review wallet transactions processed through bKash, Nagad or Rocket within a reasonable timeframe.

Yes. Send a data request through our support email with your registered mobile number. We will provide a summary of the personal information and transaction records held on your account.

Our terms cover your use of pk33. Transactions through bKash, Nagad or Rocket are also subject to each wallet provider's own terms — we recommend you review those separately.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.